NOTICE OF PRIVACY PRACTICES
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
We understand that your medical and health information is personal. Protecting your health information is important. We follow strict federal and state laws that require us to maintain the confidentiality of your health information. The laws and regulations include, but are not limited, to the following: Health Insurance Portability and Accountability Act of 1996 (HIPAA Privacy and Security Rule); Health Information Technology for Economic and Clinical Health Act (HITECH); Illinois AIDS Confidentiality Act (410 ILCS/).
How We Use Your Health Information
When you receive care/services from us, we may use your health information for treating you, billing for services, and conducting our normal business known as health care operations. Examples of how we use your information include:
Treatment – We keep records of the care and services provided to you. Health care team members use these records to deliver quality care to meet your needs. For example, your provider may share your health information with a specialist who will assist in your treatment. Some health records, including some confidential communication with a mental health professional and some substance abuse records, may have additional restrictions on their use and disclosure under state and federal laws.
Payment – We keep billing records that include payment information and documentation of the services provided to you. Your information may be used to obtain payment from you, your insurance company, or other third party entity. We may also contact your insurance company to verify coverage for your care or to notify them of upcoming services that may need prior notice or approval. For example, we may disclose information about the services provided to you to claim and obtain payment from your insurance company, Medicaid or Medicare.
Health Care Operations – We use health information to conduct required business duties, improve the quality of care, train staff and student interns, provide customer service, manage costs, and make plans to better serve our patients/clients. For example, we may use your health information to evaluate the quality of treatment and services provided by our providers, nurses, medical assistants and other care/support services team members.We may also use your health information to:
Our Privacy Responsibilities
We are required by law to: Maintain the privacy of your protected health information (PHI); Provide this notice that describes the ways we may use and share your health information; To notify you if your PHI is subject to a breach; and Follow the terms of the notice currently in effect.
We reserve the right to make changes to this notice at any time and make the new privacy practices effective for all information we maintain. Current notices will be posted in our office. You may also request a copy of any notice from our QA/Compliance Office*.
Sharing Your Health Information
There are limited situations when we are permitted or required to disclose health information without your signed authorization. These situations are:
Your Individual Rights
You have the right to:
Requests marked with a star (*) must be made in writing. Contact the Program Manager or Office of QA/Compliance for the appropriate form for your request.
This notice describes the privacy practices of Christian Community Health Center as well as our employees and volunteers at those facilities.
If you would like further information about your privacy rights, are concerned that your privacy rights have been violated, or disagree with a decision that we made about access to your health information, please contact:
We will investigate all complaints and will not retaliate against you for filing a complaint. You may also file a written complaint with the Office of Civil Rights of the U.S. Department of Health and Human Services.